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Can not sync the device

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‎07-19-2019 20:28

‎07-19-2019 20:28

Hi, there I need an answer: Why I can not sync my device anymore? My device is Ultra.

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‎07-19-2019 23:50

‎07-19-2019 23:50

The Ultra was discontinued long ago and the ability to sync was withdrawn in August 2018. See comments from the moderators in this thread:

 

https://community.fitbit.com/t5/Fitbit-com-Dashboard/Support-for-Fitbit-Ultra/m-p/2845811

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‎07-20-2019 19:38

In response to SteveH

‎07-20-2019 19:38

So that I can not use it anymore,right?
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‎07-20-2019 23:50

In response to Jiang_

‎07-20-2019 23:50

That's correct. If you are unable to sync the fitbit it becomes more or less useless.

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