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Can't sync with Windows 10

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‎02-08-2017 18:38 - last edited on ‎02-09-2017 16:08 by Moderator Alum

‎02-08-2017 18:38 - last edited on ‎02-09-2017 16:08 by Moderator Alum

All of a sudden my FitBit One will not sync to my computer, Windows 10.  Last sync was January 29th. My FitBit One still records numbers of steps.  Need your assistance.  Thanks.

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎02-09-2017 00:35

‎02-09-2017 00:35

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-09-2017 16:07

‎02-09-2017 16:07

@Lordbuddy1 Thanks for joining the Fitbit Community! Please follow @WendyB's suggestion to have this fixed. Then, follow these syncing troubleshooting steps for Windows 10! That should certainly help you out.

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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