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One not tracking data

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‎02-07-2017 09:15 - last edited on ‎02-09-2017 16:39 by Moderator Alum

‎02-07-2017 09:15 - last edited on ‎02-09-2017 16:39 by Moderator Alum

My fitbit is connected  to my account and has more than a half charge, but has not collected any data for the last two days.

What's up? How do I fix it? Is there any sort of tech support?

 

Moderator Edit: Updated Subject for Clarity

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4 REPLIES 4

‎02-07-2017 09:37

‎02-07-2017 09:37

@AnnetteMN, you don't say whether you have synced your tracker to the app. Was it successfully synced to the app?

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‎02-07-2017 19:03

In response to USAF-Larry

‎02-07-2017 19:03

I tried syncing several times. I finally gave up and removed it from my phone.I will try to resync it to my phone from my computer as soon as Windows quits messing with that. Sigh


Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone
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‎02-08-2017 18:45

In response to AnnetteMN

‎02-08-2017 18:45

I've had this happen twice since getting my Fitbit in July '16 and found this helpful: https://help.fitbit.com/articles/en_US/Help_article/1866 

Good luck getting it back on track!

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‎02-09-2017 16:37

In response to AnnetteMN

‎02-09-2017 16:37

@AnnetteMN Welcome to the Fitbit forums! Are you still experiencing this issue? Please do these set up steps for Android to have it paired to your account back again.

 

Then, if you keep experiencing syncing issues, try these syncing troubleshooting steps for Android devices!

 

@USAF-Larry and @OrangeMoney Thanks for your awesome support on this matter! 

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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