help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot Sync One

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2016 10:26

‎01-25-2016 10:26

I just updated the new version of fitbit on my PC and I am unable to sync using the dongle.  It shows that it cannot fit the tracker. I have restarted my computer and tracker without luck. Can someone help me, please?  I also attempted to use my phone (android) but it cannot sync either.

Best Answer
0 Votes
1 REPLY 1

‎01-25-2016 10:53

‎01-25-2016 10:53

Hello @rochellelynn83,

 

Welcome to the community!

 

It sounds like you may need to restart the tracker.  While I know that you said that you've restarted it (so I assume you're familiar with the procedure), the instructions published on Fitbit ask you to press and hold for 10-12 seconds.  I found that I can more reliably get it to restart by pressing and holding closer to 20 seconds.

 

After pressing and holding, the next time you press the button should turn on the Fitbit, when this happens, you should see a 'FITBIT 6.60' message.  If you don't see it, you haven't succesfully restarted the device and you'll want to try again.

 

If you still can't get it to work, just respond to this thread and we'll continue to troubleshoot.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer