help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clearing my old Fitbit one

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2018 12:12

‎05-01-2018 12:12

I have had a Fitbit one for about 3 and a half years but this week have got myself an Alta HR which I’m very pleased with. I have removed the One from my app and set up the Alta which is fine but the One seems to have decided to keep the silent alarms that were previously set and I found it going off in the drawer this morning!! I want to try and sell it on but don’t know how to stop it alarming. If only there was a factory reset...........

Do you think I will need to connect it to my app again then turn off the alarms??

Best Answer
0 Votes
2 REPLIES 2

‎05-01-2018 12:59

‎05-01-2018 12:59

You probably should of turned off the alarms before removing the device.

 

But once it runs out of battery it will stop and if you give it to someone else when they take it over it will not add the alarms

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎05-08-2018 22:04 - edited ‎05-08-2018 22:04

In response to WendyB

‎05-08-2018 22:04 - edited ‎05-08-2018 22:04

Thank you Wendy, I thought I had cleared the alarms but clearly not haha. In the end I added it back to my account and they were gone!! No drawer alarms since, thanks again. 

Best Answer