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Data from previous days is not uploading

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‎11-01-2016 16:26

‎11-01-2016 16:26

I'm using the One fitbit. I've been using the tracker for a week, but just synced it today. It uploaded today's data, but nothing previously. How do I get it to upload data from previous days? 

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‎11-01-2016 20:19

‎11-01-2016 20:19

Hello @TNT2,

 

Welcome to the community!

 

When you say that you've been "using your tracker for a week".  Do you mean:

 

I installed the Fitbit software and paired it to my account a week ago, but have only synced again just today.

OR

I charged it and started wearing it without installing the software and would now like to add those steps to my account.

 

If it's the latter, then I'm not sure there's anything you can do.  It starts to count when you pair it to your account.

 

I hope this helps.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎11-02-2016 03:56

In response to PureEvil

‎11-02-2016 03:56

For some reason mine has lost yesterday's steps so I was wondering if there was a system problem. It's been fine for about 18 months before anyone chips in with suggesting I do the basics!

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