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FAIL 62 message from Fitbit One

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‎03-16-2016 15:57

‎03-16-2016 15:57

My out of warranty fitbit one randomly shuts off and displays FAIL 62 when I run it through the diagnostics.  I am wondering what FAIL 62 means is wrong with the thing.  Does anybody know what that code is?  Thanks!

 

--Stephen

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‎03-16-2016 23:29

‎03-16-2016 23:29

I've seen a couple of instances of Fail 62 and although I don't know what it means, in the other cases multiple restarts seem to have sorted it out

 

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

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‎03-17-2016 21:15

In response to SteveH

‎03-17-2016 21:15

Thanks! I have lost count of how many times that I have restarted it so far.  I will give it a few more times before I write it off as done.  It had a good run but just couldn't survive the third handoff I guess.  I would still like to atleast know what the code means.  Was hoping someone with Fitbit would be able/willing to answer. Hint, hint Fitbit, Inc.   Thanks again!

--Stephen

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‎03-18-2016 04:00

In response to unavailable

‎03-18-2016 04:00

Hi @unavailable. According to the information contained in this link, a Fail message, with the exception of Fail 59, means that the tracker is bad. This article is about the Ultra, but presumably also applies to the One.

https://wiki.retrofitme.com/display/CLIENT/Fitbit+Ultra+-+Troubleshooting

 

Your best best would be to reach out to the support team to confirm.

 

http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Have a nice day.

 

TW

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