Fit Bit One Alarm Settings not working on website to sync alarms

[hlawson]

Really frustrating when you are trying to sync your one and the website keeps redirecting me to the Aria scale. I had a problem with the alarm showing several months ago and it took forever for Fitbit to fix it, let's hope they have improved since then, or I maybe going to another company with better customer service...

[SolangeE · Accepted solution]

Hello, @hlawson! Are you having this problem on the mobile App or on the computer?

Please try clearing your browser's cache. Directions on how to clear your cache on a variety of browsers can be found here: http://www.wikihow.com/Clear-Your-Browser's-Cache . Also try it with a different browser.

Let me know how it goes. : )

[hlawson]

On my Mac Book laptop computer. The alarm page won't load even though I can use my computer for all the other websites I normally use without problems. When it does open, it won't let me click which alarm I want, the web page will only partially open. This started Thursday night.

[SolangeE]

Hello, @hlawson! Are you using Fitbit connect on your Mac Book? Please provide me with screenshots of this problem.

I'll be waiting for your updates! 😉