FitBit One dead & not charging

[kpappas789]

Hi,

My FitBit One completely died normally and I haven't used it in a couple weeks. I went to plug it in to its charger and it is not working. I've held down the button and it won't turn on either. Is there anything else I can try? 

Thank you!

[WendyB]

Clean the contacts

http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart  do this 3 times
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Hopefully it helps. How old is it?

[SantiR]

@kpappas789 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with One not responding to taps and not charging.

Please try the suggestions given by @WendyB as this has helped other users in the past and should help you as well.

I also went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! 

[Catnaps542]

Wendy you are a star!  I was just about to give up when I tried the restart thing 3 times and it came to life!

Can't live without my Fitbit one.  Now looks like its charging.  Thank you.