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FitBit One dead & not charging

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‎07-17-2018 04:00

‎07-17-2018 04:00

Hi,

 

My FitBit One completely died normally and I haven't used it in a couple weeks. I went to plug it in to its charger and it is not working. I've held down the button and it won't turn on either. Is there anything else I can try? 

 

Thank you!

Best Answer
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3 REPLIES 3

‎07-17-2018 11:30

‎07-17-2018 11:30

Clean the contacts

http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart  do this 3 times
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Hopefully it helps. How old is it?

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-29-2018 13:39 - last edited on ‎11-14-2025 08:40 by Fitbit Moderator

‎07-29-2018 13:39 - last edited on ‎11-14-2025 08:40 by Fitbit Moderator

@kpappas789 Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with One not responding to taps and not charging.

Please try the suggestions given by @WendyB as this has helped other users in the past and should help you as well.

I also went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎07-01-2019 04:24

In response to WendyB

‎07-01-2019 04:24

Wendy you are a star!  I was just about to give up when I tried the restart thing 3 times and it came to life!

Can't live without my Fitbit one.  Now looks like its charging.  Thank you. 

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