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Fitbit One Not working even when fully charged

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‎06-18-2019 13:56

‎06-18-2019 13:56

Hello. I got a fitbit one as a gift and I set it up with my phone. The device synced but with the app. And showed that it is fully charged but when I unplug the device from the charger it won't open. I tried the restart but still same issue

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4 REPLIES 4

‎06-18-2019 20:32

‎06-18-2019 20:32

Welcome to the forums!

 

Sounds defective. I would take it back and exchange it  where ever it was gotten.

 

Hope to see you around the forums!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-18-2019 20:35

In response to WendyB

‎06-18-2019 20:35

I don't think I can return it because it was bought from the US but I'm
based in the Philippines. Is there a service center in Philippines where I
can get a battery replaced?
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‎06-19-2019 11:31

In response to JTan

‎06-19-2019 11:31

The batteries are not replaceable.

 

Thy support and see if they cant help. Use the support link at the top of the forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-28-2019 21:56

‎06-28-2019 21:56

It seems that this is an ongoing issue. I love my fitbit one and it was charged as long as it is plugged in it shows charged and once you unplug it nothing. I have done mulitiple resarts nothing

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