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FitBit One, upgrade to 6.64

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‎11-21-2017 07:55

‎11-21-2017 07:55

Since upgrading my FitBit One to the latest firmware version, I am no longer able to get my One to charge.  I have repeatedly tried a reset to no avail.  Any suggestions?

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‎11-21-2017 20:33 - edited ‎11-21-2017 20:34

‎11-21-2017 20:33 - edited ‎11-21-2017 20:34

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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