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Fitbit Malfunction

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‎06-09-2016 05:24

‎06-09-2016 05:24

I have 2 fitbits.I have the ONE and it is completely dead. It won't turn on and it wont charge. It won't sync to my computer either. What should I do? 

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‎06-09-2016 06:52

‎06-09-2016 06:52

First off read the warranty
https://www.fitbit.com/legal/returns-and-warranty


Then Contact Support too see what they can do for you
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎06-13-2016 12:26

In response to WendyB

‎06-13-2016 12:26

@WendyB Thanks for the help!

 

@bopese Welcome to the Community! There are two help articles I encourage you to take a look at, that can help with the issues your One is experiencing. The first article provides tips if your tracker's display won't turn on and the second article helps with battery issues.

 

Let me know how this goes! Smiley Happy

 

 

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