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Trouble logging in to my computer after install

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‎06-12-2016 01:51 - last edited on ‎06-12-2016 08:57 by Fitbit Moderator

‎06-12-2016 01:51 - last edited on ‎06-12-2016 08:57 by Fitbit Moderator

Hi All

loaded my Fitbit one to my PC,

worked fine at first, turned off the PC,

came back turn on the PC and the computer

now had a different login, to an old email address

and password, had to retart and run restore,

I run windows 10

I am loathed to reload the app, so fitbit is not so great

 

any ideas

 

many thanks

 

Moderator Edit: Clarified subject

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‎06-13-2016 13:01

‎06-13-2016 13:01

@Cockweasel Welcome to the Community! I completely understand your frustrations and am happy to help. First I'll need some additional information from you:

 

1. Are you using the Windows 10 Fitbit app or Fitbit Connect to log into your account?

2. Have you tried clearing your browser's cache? Directions on how to clear your cache on a variety of browsers can be found here: http://www.wikihow.com/Clear-Your-Browser's-Cache.

3. Are you experiencing issues logging into your computer or your Fitbit account?

 

Hope to hear from you soon! Smiley Happy

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