help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One 9k steps in sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-17-2018 08:02

‎05-17-2018 08:02

Woke up and my One said I logged 9k steps during my sleep. Any ideas? 

Fitbit Steps.JPG

Best Answer
0 Votes
3 REPLIES 3

‎05-17-2018 14:37

‎05-17-2018 14:37

Is the Fitbit near a vibration source like a fan, dehumidifier, or even a computer CPU? It can see the vibration as steps and add false steps.


You can enter a driving record to get rid of them

https://help.fitbit.com/articles/en_US/Help_article/Can-I-delete-data

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎05-17-2018 15:06

In response to WendyB

‎05-17-2018 15:06

No, not near a fan, not place any different than any other night. As you can see from the screen shot, 9k steps were recorded between 12:00am - 12:40am. If it were an environmental issue it would have gone on for the duration of my sleep, not 40 minutes. I did log the steps as driving so they would not show. It is just frustrating that someone should have to do that as it seems it is a bug of sorts. 

Best Answer
0 Votes

‎06-03-2018 08:46

In response to xstine

‎06-03-2018 08:46

@xstine I hope you're doing well! Thanks for reporting this situation you have experienced with those steps getting tracker while sleeping. Thanks for trying the steps above to delete those steps.

 

Are you still experiencing the same? Please perform a restart on your One. This should certainly help you prevent this from happening again. 

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes