Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Welcome to the forums!
If restart is not working then contact support and see what they can do for you.
Contact
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Viktor. Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your One display turning off. Thanks for restarting it and sharing those details.
I went ahead and contacted you via PM. Please keep an eye on your Community inbox.
@WendyB Thanks for sharing your experience and help on this thread.
Keep me posted! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Viktor. Thanks for your reply and for trying the steps provided.
I've been informed that you currently have an open case with customer support. I'd recommend to report that you have tried the steps and still not working. That way, customer support can check what other alternatives to provide to get you back on track.
Hope this helps. Keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@Viktor. Thanks for your reply and for informing that this is still not solved.
I went ahead and contacted you via PM providing some important information about your case with customer support. Keep an eye on your Community inbox for next steps.
Keep me posted!
Best Answer