One only showing battery charge

[SwanDog]

 Battery is fully charged.  Hit the display button and that's all it shows.  No steps,  stairs,  time etc...  Battery only....  Using my laptop to sync etc......  Windows 10.....  Way past warranty....  Tried resetting,   not working....

Thanks...

[SantiR]

@SwanDog I hope you're doing well! Thanks for sharing the experience you are having with Fitbit One only showing battery on screen. Thanks for trying the restart and for sharing those details.

I just want to make sure you have tried the correct restart steps. Please check this helpful article for more details on this. If you did those, try them one more time.

If that doesn't do the trick; let me know! 

[SwanDog]

@SantiR

Thanks for the reply.  I've tried restarting it multiple times.  I just tried again per your request.  While holding the button,  it never turned on.  I held it for 10 minutes.  I'm guessing it should have turned on long before then.  So,  it's still not working.

[SantiR]

@SwanDog Thanks for your reply and for confirming that you have tried those restart steps.

I went ahead and created a case with customer support in your behalf. Please keep an eye on your email inbox for next steps.

Hope this helps. Keep me posted! 

[SwanDog]

Thank you........

[SwanDog]

Customer Service contacted me this morning.  Hopefully we can work out a solution.....

[SantiR]

@SwanDog You are very welcome! I really hope you will get some good help there. I'm sure they will provide you with the best solution available. Let me know once they have a resolution for you.

In the meantime, please take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Keep me posted! 

[SwanDog]

Well,  the resolution was to give me 25% off another unit.  Well,  they're already 25% off from other retailers who sell them.  So,  I got nothing.....

[SantiR]

@SwanDog Thanks for your reply and for sharing the experience you have had with customer support. It's unfortunate to read that the solution provided was not the best for you. However, if you decide to use the discount; feel free to check any of the new generation of Fitbit devices.

See you around!