help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One Draining Battery Quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2018 04:51 - last edited on ‎07-29-2018 13:59 by Moderator Alum

‎07-15-2018 04:51 - last edited on ‎07-29-2018 13:59 by Moderator Alum

Hello everyone. My  wife has a Fitbit One which was working fine yesterday but is completely dead today. The app shows the battery is fully charged but I am currently charging the device anyway. I have, several times, followed the reset procedure to the letter but the device shows no sign of life. In any event, the device was fully charged only about 3 days ago.

Can anyone help?

 

Moderator Edit: Updated Subject for Clarity

Best Answer
0 Votes
2 REPLIES 2

‎07-15-2018 13:45

‎07-15-2018 13:45

If it will not fully charge after a reset I am afraid the device has permanently failed. As you may know, the One is no longer available. If she is only interested in a clip on tracker the Zip would be her only option.

Best Answer

‎07-29-2018 13:58

‎07-29-2018 13:58

@Denbouk Welcome to the Fitbit Community! Thanks for reporting the situation your wife is experiencing with Fitbit One being dead. Thanks for trying the restart.

 

How old is the One? You could try to restart once again and check if that makes a difference. 

 

Also, you can check these tips to improve battery life on Fitbit One, you may find it useful.

 

Has she contacted customer support already?

 

@SunsetRunner Thanks for your great help on this thread!

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer