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One Not Resetting Steps

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‎07-13-2018 08:47 - last edited on ‎07-29-2018 13:47 by Moderator Alum

‎07-13-2018 08:47 - last edited on ‎07-29-2018 13:47 by Moderator Alum

My Fit Bit One will not completely zero out steps

 

Moderator Edit: Updated Subject for Clarity

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‎07-14-2018 15:17 - edited ‎07-14-2018 15:18

‎07-14-2018 15:17 - edited ‎07-14-2018 15:18


Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎07-29-2018 13:46

‎07-29-2018 13:46

@janelp Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with Fitbit One.

 

Do you mean it is not resetting itself at midnight? Please try the suggestions given by @WendyB as this has helped other users in the past to get back on track.

 

Also, check the time zone settings to make sure they are correct. You One should reset itself (start from zero) at midnight every day. 

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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