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Fitbit One Logging exercise suddenly not appearing/syncing

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‎05-24-2016 14:41

‎05-24-2016 14:41

Yesterday I tracked a 12km walk. The map and stats showed up on my android phone, but didn't sync to my samsung tablet. Today it is gone from the phone also. This has never happened before. Help please.
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‎06-01-2016 07:01 - last edited on ‎11-18-2025 09:09 by Fitbit Moderator

‎06-01-2016 07:01 - last edited on ‎11-18-2025 09:09 by Fitbit Moderator

It's nice to see our Community is growing @Drummersmom! Thanks for joining us! Man HappyOhhh this is really weird...I'd like to know if you have updated your Fitbit Android app to the latest version on your two devices? Also, have you tried logging out and logging back into the app to see if the map is there? If you did, my best advise would be to set up your tracker as a new device by following the steps @Odyssey13  provided in this thread.

Let me know how it goes! Robot Happy

Meylin | Community Moderator

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