08-22-2016 20:49
08-22-2016 20:49
08-23-2016 00:09
08-23-2016 00:09
Your One calculates floors by measuring changes in air pressure through a small hole on the back of the One. Could it be that this hole has become blocked?
08-24-2016 12:19
08-24-2016 12:19
08-24-2016 12:19
08-24-2016 12:19
08-29-2016 17:51
08-29-2016 17:51
Like many of you I have experienced interesting issues with floors. On the same route floors have been recorded as 13, 0, 2, 5, 7, 9, 0, etc. I have checked air hole, carried in same pocket, pace has varied a little.
But 0? 13? is the takeaway from our experiences that the one does not measure floors well?
08-29-2016 23:03
08-29-2016 23:03
@seeingsystems it certainly seems that your One does not measure floors well (mine seems to be measuring them fine).
If several restarts don't work for you then it may be that yours is defective. Are you still within warranty? (you can check the terms at www.fitbit.com/returns ) If so, it might be worth contacting customer support. If they can't resolve it they may offer a replacement:
08-30-2016 20:33
08-30-2016 20:33
08-30-2016 23:33
08-30-2016 23:33
I'd be very surprised if the Alta recorded any floors as it doesn't have the necessary sensor to do this.
If floors are important to you then it might be best returning the Alta. You can see what features each fitbit model (including the ones announced in the last couple of days) have here:
08-31-2016 06:21
08-31-2016 06:21