Fitbit One Not Turning On

[maryclaire3]

Same issue as several others: my One is fully charged, shows Fitbit 6.64, but nothing else! Apparently there are steps to follow but I cannot find them. Please tell me what I can do to fix this. Thanks.

Moderator Edit: Updated Subject for Clarity

[Odyssey13]

Hi @maryclaire3

Here is a link to the One are where you will find the user manual and related articles. click to go there

The One has been discontinued. You might want to see which style Fitbit you'd like next.

[maryclaire3]

Thanks for that info, I'll definitely follow up. Sadly, I'm well aware that the One has been discontinued, that's why I'm upset that mine has stopped working. 🤞 here's hoping...

Followed the directions, it's still not working. Now it won't even show the charge level or 6.64 when connected to computer. I may try a chat with customer service today but I think it's probably useless. 

Moderator Edit: Merged User's Posts

[SantiR · Accepted solution]

@maryclaire3 I hope you're doing well! Thanks for creating this thread to report the situation you experienced with your One not turning on. Thanks for trying some steps in order to sort this out.

Yesterday, I created a case with customer support in your behalf for you to get further assistance. Please keep an eye on your email inbox for next steps.

@Odyssey13 Thanks for sharing your help and experience on this thread.

Keep me posted!