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Fitbit One Stopped Tracking

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‎02-28-2018 19:21 - last edited on ‎03-01-2018 08:20 by Moderator Alum

‎02-28-2018 19:21 - last edited on ‎03-01-2018 08:20 by Moderator Alum

Noticed flights are cut by half if wearing raingear, also noticed active minutes and calories burned stop regardless of steps and distance. Why? 

 

Moderator Edit: Updated Subject for Clarity

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‎03-01-2018 08:20

‎03-01-2018 08:20

@Gary1bock Welcome to the Fitbit family! Thanks for posting on the One Board regarding this tracking situation you are experiencing. 

 

I'd recommend performing a restart on your Fitbit One. This has helped other users in the past with this kind of tracking trouble. 

 

What kind of rain gear are you using? Remember that your One will track one floor when you’ve gone up about ten feet. If you climb long staircases you may find that the device's floor count doesn’t match how many floors you’ve gone up since the staircase was taller than ten feet.

 

Hope this helps. Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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