help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit One doesn't buzz when holding button

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-30-2016 10:17

‎10-30-2016 10:17

One I hold down the button before going to sleep, the Fitbit One no longer buzzes.  The timer still tracks sleep.

Best Answer
0 Votes
3 REPLIES 3

‎10-31-2016 05:15

‎10-31-2016 05:15

It's great to see you here @RichardMag. If your One is not buzzing, I recommend restarting it by following @Odyssey13's instructions. After the restart process you can test it by setting up an alarm by doing the following from a computer:

 

  1. Log into your fitbit.com dashboard.
  2. Click the gear icon in the top right corner.
  3. On the tabs at left, click Devices and choose the tracker for which you want to set an alarm
  4. Click Add Alarm.  
  5. Enter the Time you want the alarm to alert you.
  6. Choose how often you want the alarm to occur. If you select Repeats, you can choose which days you want this alarm to repeat each week.
  7. Click Save. If the entry box turns red, you may have entered your alarm time in an incorrect format. You do not need to type in "AM" or "PM" in this space, but you do need to include a colon between hours and minutes.
  8. Click the Fitbit Connect icon (located near the date and time on your computer) and select Sync Now to send the alarm to your tracker.

 

If it continues without buzzing, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-31-2016 10:42

In response to AlejandraFitbit

‎10-31-2016 10:42

Sorry about the misunderstanding.  It doesn't vibrate anymore when I press and hold the button before going to sleep or starting a long walk.  Likewise, after sleeping/walking when I press and hold the button to stop the timing of sleeping/walking it doesn't vibrate.  Time duration of sleep and walk is working.

Best Answer
0 Votes

‎11-03-2016 09:03 - edited ‎11-03-2016 09:13

In response to RichardMag

‎11-03-2016 09:03 - edited ‎11-03-2016 09:13

Hey @RichardMag, thank you for clarifying this with me!.


Have you tried setting up an alarm as per @AlejandraFitbit's instructions or restart it using the steps from @Odyssey13? This will help you to check if the vibrating motor on your One is defective.


If it's not vibrating after restarting and after the alarm activates, I encourage you to contact support so they can help you get back on track. Robot Happy

 


Please keep me posted!

Marcel | Community Moderator, Fitbit

Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir KudosSmiley Wink

 Welche Musik hört ihr bei welchem Training?
Best Answer