Fitbit One is not synching

[Paspu]

My Fitbit One is not synching since 10-21-2020 onwards. I did all troubleshooting stuff, still it is not working

[SteveH]

I don't know what troubleshooting steps you've taken so far but the usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[susanruns]

nope - none of this works 😞

[Paspu]

I tried all the ways as described in troubleshooting guide, but nothing works.

[SteveH]

If the troubleshooting steps aren't working then I suggest contacting customer support. If they can't fix it they can check your warranty status and advise on your options.

[928Me]

Has anyone who was complaining about the One not syncing last week been able to get it to work again? I am at the one week mark. I tried uninstalling the app and reinstalling. Last week there were many posts from One users about this. Any luck out there?

[Mellie0509]

Mine hasn't synced since 10/19. I've tried all the usual troubleshooting tips multiple times, and none of them have worked thus far. 

[halo7]

I have the same issue. 

[joncan]

Mine stopped on October 19. NONE OF THE SUGGESTIONS HAVE WORKED. SURE SOUNDS LIKE THE PROBLEM IS SYSTEM WIDE WITH FIT BIT

[PhilippaS]

This has affected me too since 20 October. Fitbit Support has just suggested the usual troubleshooting which is already available to fine on Help so really useless in addressing the issue. I agree looks like a system wide issue. It would be nice to have this acknowledged and a timescale given for fixing it. My Fitbit One is currently redundant.

[annaid]

I am having the exact same problem!!

[MandyNC]

Same problem.  Last sync was Oct 19th.