Fitbit One keeps deleting steps

[ASalner]

I know I hit 10,000 steps earlier this evening when I was walking on the treadmill. A couple of hours later I looked at my Fitbit One and it only had around 9200 steps. This happened yesterday, as well.

Why is this happening and how can I prevent it in the future?

[SunsetRunner]

Hi @ASalner

Can you verify that the timezone is correct in the profile settings?

Go to: https://www.fitbit.com/user/profile/edit

* Scroll down to 'Timezone - Time'.

If the timezone is incorrect, change to the correct timezone, click the save button. After the next sync (or by force syncing the tracker by right clicking the fitbit connect icon in the system tray of the computer and selecting 'sync now', the correct timezone has to be used by the tracker.

In case the timezone is correct, try to change to another timezone, click save and perform a force sync with the fitbit connect software, afterwards change to the correct time zone, click save and perform another sync.

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[ASalner]

When I logged in, the timezone was listed correctly. I changed it...saved...synced. And now re-set it to the correct timezone...saved...and synced again. I guess we'll see if it works tonight.

My FitBit One has done this 3 nights in a row now. 

I'll let you know if it still happens tonight. 

[MarreFitbit]

Hey you @ASalner, I'm glad to see you here ! What @SunsetRunner suggested did the trick? I'd also recommend trying to follow these steps to avoid any kind of syncing issues. 

Keep us posted my friend!

[AussieRoss]

Yes, I exceeded 10,000 steps two days now but Fitbit somehow suncs and reduced the steps to about one third of tha actual value. Very frustrating when trying to compare days.

[AussieRoss]

Thank you for helpful responses. I now think I understand how Fitbit works in relation to this issue. Logging "walk" or "run" manually under "Exercise" causes Fitbit to hide the steps taken during that exercise period as they are then taken into account in the Exercise section of the dashboard to be used in calculating cals expended. If, like me, you are more interested in daily step count, then don't also manually log your walk or run as "Exercise". If you do, your steps during that exercise period are removed from the step count. If you've been doing this, as I was, you can retrieve your daily step count by deleting the manually-logged Exercise periods and your steps from those exercise periods will reappear. So really, manual logging of Exercise should only be done if you are cycling or swimming (or some other type of exercise that you can define yourself).

[MarreFitbit]

You got it @AussieRoss! Typically, your steps will be recalculated if you manually log an activity as the manually logged activity takes precedence over the steps you tracked while wearing your tracker at that point in time. For example, if I am wearing my Fitbit and walking and I reach 10,000 steps, then I go to the computer and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many steps you took and it may bring my step count to something below 10,000 steps. To clarify, activities should only be manually logged when you forget to wear your Fitbit.