fitbit one losing charge

[catherine3672]

I have a replacement One that I received a couple of months ago it has now started losing/ not charging I have a low battery message when I get up and charge it before I leave the house.  It appears to charge in less than 3 minutes going from low to full but within an hour it has gone to low again.  I have cleaned the contacts, switched it off and on, I have uninstalled on my laptop and re installed still no improvment.  To get through a day Im having to charge it 3 times any help appreciated

[WendyB]

I would Contact Support
http://help.fitbit.com/?cu=1

[catherine3672]

replacement on its way awesome customer service!

[WendyB]

Woot. Glad they helped!