Fitbit One not (or rarely) syncing- 09/06/2016

[Yainey]

Been having trouble syncing the last few days- only seems to sync at random times- 2-3 times a day.  For example, last synch was 3:26am.    Today I'm showing zero steps on my dashboard (pc or app) and 6200 steps on my tracker.

I have tried resetting the fitbit, syncying with devices other than my iphone (fire, pc etc), resetting my phone- nothing works.  For the record, I do have an aria scale and that is syncing just fine which leads me to think it's specific to the device. 

Anyone else or is this a personal problem?

[SAPinAz]

I just tried syncing and mine won't work either. It says it hasn't synced for 3 days.. Can't find my tracker on my phone and the dongle isn't working on the computer. I'm hoping its a glitch on their end. ugh. My tracker is working, it shows steps and all that and it buzzes when I enter sleep mode.

[SAPinAz]

I found this solution on another post and it worked for me just now, hopefully it will work for you too.

Sherry

( Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds.  Take it out of the charger and press the button until you see your steps, and etc.  Open the app on your phone/computer and sync it. ) 

[SAPinAz]

( Put it in the recharging thing and plug into a USB slot. Press the button until you see the firmware version (FITBIT 6.60) - about 15 seconds.  Take it out of the charger and press the button until you see your steps, and etc.  Open the app on your phone/computer and sync it. ) 

[MollySue]

That worked for me. I hadn't used it for a couple days and then it wouldn't sync.
Thanks!

[mcdough]

9/6/16 - Worked for me!!!!!!  YEAH!!!!!