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Fitbit One not tracking data accurately

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‎01-24-2017 13:44 - last edited on ‎02-19-2017 08:08 by Moderator Alum

‎01-24-2017 13:44 - last edited on ‎02-19-2017 08:08 by Moderator Alum

I am having issues with my Fitbit today. It is not tracking each flight of stairs I take or steps. Yes that is after going both up and down. Have the exact same miles walked after my workout as yesterday but about 3000 less steps. I'm confused as to why this is happening. It is fully charged and seems to be normal structurally. 

 

Moderator Edit: Updated Subject for Clarity

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2 REPLIES 2

‎01-28-2017 07:32

‎01-28-2017 07:32

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎02-19-2017 08:06

‎02-19-2017 08:06

@Momof3B Welcome to the Fitbit Community! Did you tried the steps provided by @WendyB? Are you still experiencing this problem?

 

If you are still experiencing those issues; try setting it up as a replacement device. That has helped other users in the past.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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