01-23-2017 16:05
01-23-2017 16:05
Hello,
My Fitbit One won't sync or reset. I have tried the suggestions listed on the help page, but the message I get is "Fitbit 6.60". Does anyone have any other ideas or suggestions?
Thanks!
01-24-2017 00:51
01-24-2017 00:51
I think that message is showing the firmware version and is displayed when you restart it using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
The problem with this procedure is that it doesn't always work. It might be worth trying it a few more times as it has the best chance of resolving sync issues.
01-24-2017 17:07
01-24-2017 17:07
01-24-2017 19:06
01-24-2017 19:06
I'm having the same issue. How do you manually input your numbers?
01-24-2017 20:25
01-24-2017 20:25
01-28-2017 09:19
01-28-2017 09:19
Having the same issue. Can't find my One to force a sync even though I have it within inches of the dongle. Last automatically synced 10:03pm on 1/26.
Lots of One users had the same issue last summer while a challenge was going on. Could the same thing be happening now?
01-28-2017 12:12
01-28-2017 12:12
01-28-2017 17:06
01-28-2017 17:06
Thanks very much! That's good to know.
01-28-2017 17:13
01-28-2017 17:13
Thanks for your tip, Vickie. My Fitbit is old too, and I'll be charging it more often since it's apparently not holding a charge as long any more. I'm sure it will need to be replaced soon. Is there anything special to know about syncing here with a new one and being recognized?
01-28-2017 19:10
01-28-2017 19:10
02-19-2017 08:17
02-19-2017 08:17
@VickieH Welcome to the Fitbit family! Thanks for sharing your experience, I'm sure that will help other users who might be experiencing the same kind of issues.
@SteveH Thanks for your great help!
@Deb_R @pudge94 It's great to see you in the Fitbit forums! If you are having trouble syncing; I recommend checking the following syncing troubleshooting steps:
Also, if you are planning on getting a new One; feel free to follow the replacement set up steps once you get it for you to not loose any of your previous information:
Hope this helps. Keep me posted!