Fitbit One not tracking sleep

[Deb1958]

My new Fitbit one is not tracking Sleep. Any suggestions

[SJTA]

Mine too.  I think it's on Fitbit's side. 

[dianesue54]

 My app stopped working on my iPhone and now I can't log in. It appears to be frozen in the 'logging in' state.  Also, my Fitbit battery was totally dead, totally. It was working fine yesterday, I had charged it recently and without warning it's dead.  I ended up deleting the app and reinstalling it.  Restarted my Fitbit and if finally synched. 

[CindyFitbit · Accepted solution]

Thanks for taking a break from stepping to join us @Deb1958 @SJTA @dianesue54! Have you tried restarting  your tracker? that should do the trick! Additionally, I suggest giving a look to our help article about sleep tracking, just to confirm you are following the proper steps. 

@dianesue54 I'm glad to hear that everything is working properly now. Keep an eye on your app and tracker and let me know if anything weird comes up. If you feel that your Fitbit One's battery is draining to quickly, please check our help article for some tips.

Keep me posted, I'll be around! 

[Deb1958]

Thanks! I formerly had a Charge so I thought the One operated the same way--just wear it to bed and it would track automatically. I tried it last night by holding down the button to start the stopwatch when I went to bed and then stopping the stopwatch when I woke up. I then synced with my ipad and the sleep activity showed up.

[CindyFitbit]

Oh I see @Deb1958! I'm glad to hear that you were able to track your sleep now. You can learn more about your Fitbit One at the product manual, give it a look! 

Also, have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Check it out!   

See ya! 

[SJTA]

@CindyFitbit We got it to work yesterday.   🙂  I totally kept putting it in sleep mode.  hahahahha  Anyway it's all good here.  Thank you!  

[CindyFitbit]

That's great @SJTA! Hope to see  you around as an active member!

As I mentioned before, I suggest visiting our Discussions board to make some friends and share your experience. In case you have an idea about a new feature for Fitbit or suggestions to improve an existing one, don't hesitate in checking our Feature Request board! 

See ya!