01-15-2016 15:36
01-15-2016 15:36
Answered! Go to the Best Answer.
01-17-2016 08:32 - edited 01-17-2016 08:33
01-17-2016 08:32 - edited 01-17-2016 08:33
Thanks for taking a break from stepping to join us @Deb1958 @SJTA @dianesue54! Have you tried restarting your tracker? that should do the trick! Additionally, I suggest giving a look to our help article about sleep tracking, just to confirm you are following the proper steps.
@dianesue54 I'm glad to hear that everything is working properly now. Keep an eye on your app and tracker and let me know if anything weird comes up. If you feel that your Fitbit One's battery is draining to quickly, please check our help article for some tips.
Keep me posted, I'll be around!
Was this what you were looking for? Vote for it and mark it as an Accepted Solution!
01-15-2016 15:40
01-15-2016 15:40
Mine too. I think it's on Fitbit's side.
01-15-2016 17:47
01-15-2016 17:47
My app stopped working on my iPhone and now I can't log in. It appears to be frozen in the 'logging in' state. Also, my Fitbit battery was totally dead, totally. It was working fine yesterday, I had charged it recently and without warning it's dead. I ended up deleting the app and reinstalling it. Restarted my Fitbit and if finally synched.
01-17-2016 08:32 - edited 01-17-2016 08:33
01-17-2016 08:32 - edited 01-17-2016 08:33
Thanks for taking a break from stepping to join us @Deb1958 @SJTA @dianesue54! Have you tried restarting your tracker? that should do the trick! Additionally, I suggest giving a look to our help article about sleep tracking, just to confirm you are following the proper steps.
@dianesue54 I'm glad to hear that everything is working properly now. Keep an eye on your app and tracker and let me know if anything weird comes up. If you feel that your Fitbit One's battery is draining to quickly, please check our help article for some tips.
Keep me posted, I'll be around!
Was this what you were looking for? Vote for it and mark it as an Accepted Solution!
01-17-2016 08:44
01-17-2016 08:44
01-17-2016 10:15
01-17-2016 10:15
Oh I see @Deb1958! I'm glad to hear that you were able to track your sleep now. You can learn more about your Fitbit One at the product manual, give it a look!
Also, have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Check it out!
See ya!
Was this what you were looking for? Vote for it and mark it as an Accepted Solution!
01-17-2016 11:35 - edited 01-17-2016 11:36
01-17-2016 11:35 - edited 01-17-2016 11:36
@CindyFitbit We got it to work yesterday. 🙂 I totally kept putting it in sleep mode. hahahahha Anyway it's all good here. Thank you!
01-18-2016 06:39
01-18-2016 06:39
That's great @SJTA! Hope to see you around as an active member!
As I mentioned before, I suggest visiting our Discussions board to make some friends and share your experience. In case you have an idea about a new feature for Fitbit or suggestions to improve an existing one, don't hesitate in checking our Feature Request board!
See ya!
Was this what you were looking for? Vote for it and mark it as an Accepted Solution!