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Fitbit One saving incorrect exercise type

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‎02-05-2019 07:25

‎02-05-2019 07:25

For some reason, despite selecting exercise type 'walk' from my app, my fitbit insists on saving the exercise as a 'run'.

 

I have tried deleting the exercise and manually adding as a walk on many occasions but it still saves it as a run.  

 

Any ideas on how to get around this?

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3 REPLIES 3

‎02-05-2019 08:34

‎02-05-2019 08:34

That is a currently known problem with the Android app that Fitbit is aware of.  Hopefully, it will be addressed soon.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎02-05-2019 12:14

In response to JohnnyRow

‎02-05-2019 12:14

Thanks... Let's hope so as I'm no runner!

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‎02-08-2019 09:35 - edited ‎02-08-2019 09:53

In response to KezzaN

‎02-08-2019 09:35 - edited ‎02-08-2019 09:53

@KezzaN Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with exercises being recorded as run. Thanks for trying those steps in order to sort this out.

 

By any chance, are you using the Fitbit app to track your exercises? Are you trying to manually edit those activities? Just as @JohnnyRow informed, the Fitbit team has received reports on this and is working on a solution.

 

In this case, can you try manually logging the activity by following the steps here and let me know if the same keeps happening?

 

Also, please make sure you are using the latest version of the Fitbit app for Android devices (version 2.87 released on February 4th, 2019).

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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