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Fitbit One won't pair with any device during setup

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‎07-10-2017 19:29 - edited ‎07-10-2017 19:51

‎07-10-2017 19:29 - edited ‎07-10-2017 19:51

I know how to set up a Fitbit - just bought my fourth One after #3 went through a full laundry cycle! I deleted #3 from my profile before starting setup with #4. 

 

My problem is that during setup, my new One is not found. It is fully charged. I have tried setup using both the iPhone app, and (a newly-downloaded copy of) the Fitbit Connect app on my Mac. In both cases - even if the One is only inches from the Mac or the iPhone - it is not found.

 

What's my next step?

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2 REPLIES 2

‎07-10-2017 20:13

‎07-10-2017 20:13

Is your phone around or any bluetooth for that matter. It will interfere with set up. Remove them and it should work

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎07-12-2017 10:20

In response to WendyB

‎07-12-2017 10:20

I have followed your suggestion, but get exactly the same result. Have downloaded a fresh copy of FitBit Connect, and tried setting up on my Mac using the dongle, with Bluetooth off on the computer and no otherBluetooth devices anywhere in the house - nada. Then tried setup using the FitBit app on my iPhone, this time with Bluetooth on (as required) - nada.

 

Have also tried a different technique that I have used successfully in the past: reset the FitBit One by connecting to USB port on Mac (using charging cable) and then holding down the button on the FitBit One for 10 seconds. Once again - nada.

 

Am becoming convinced that this FitBit One, newly out of sealed retail package, is faulty. Thoughts??

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