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Fitbit One won't track my floors climbed

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‎10-01-2019 19:24 - last edited on ‎09-29-2021 17:25 by Fitbit Moderator

‎10-01-2019 19:24 - last edited on ‎09-29-2021 17:25 by Fitbit Moderator

Latest problem with my One - it's not tracking flights of stairs.  Anyone else experience this and have a fix?  Thanks.

 

 

Moderator Edit: Clarified subject

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0 Votes
6 REPLIES 6

‎10-04-2019 13:03

‎10-04-2019 13:03

I kind of have the opposite problem… My Fitbit ONE totally goes overboard with the amount of floors it says I’ve done. It’s ridiculous!

Best Answer

‎10-12-2019 23:56

In response to Jackie777

‎10-12-2019 23:56

My fitbit ONE also has gone overboard with the number of floors.  It gave me 23 floors when I hadn't even gone up a slight hill.  This is crazy!

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0 Votes

‎10-13-2019 13:52

In response to cwwalker

‎10-13-2019 13:52

It will count floors when its windy or cold outside

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎10-13-2019 15:06

In response to WendyB

‎10-13-2019 15:06

Interesting about the fitbit counting floors when it is cold or windy.   But it has been neither in Kailua, Hawaii, where I walk.  There must be something else.

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‎10-14-2019 00:03

In response to cwwalker

‎10-14-2019 00:03

I wonder why this keeps happening! 😖It makes me question whether or not the rest of the info they give is correct.


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0 Votes

‎10-15-2019 14:45

‎10-15-2019 14:45

I am having the same problem.  Today, while preparing for a move, I walked up at least 25 flights.  My fitbit showed 6.  When I got to my house (1-story) and walked out to the car a few times, I got 2 more flights.  This is maddening.  The most frustrating was the day I walked up a hill in my neighborhood - it is ALWAYS 30 floors.  My husband got 30 floors but my fitbit showed 0.  Every once in a while I have the opposite problem - 10 floor while walking on a flat trail.  The inconsistency is what irritates the most.

 

If anyone has a suggestion, I'd love to hear it.  So far I've rebooted my fitbit several times, but no change.

 

Thanks!

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