Fitbit Won't Sync

[SwinginB]

My One quit syncing on Aug 15th. Tried everything as well with no luck. This happened once before and, after a few days, it started syncing on its own. No rhymn or reason🤔

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Hopefully you'll get this resolved soon as the One only has enough storage to hold detailed data for up to 7 days between syncs. After that it starts holding the data at a daily summary level.

[SwinginB]

Thanks for the tips. I'll give them a try.