fitbit one won't pair or sync

[deblynne]

I'm not sure how I'm going to get an answer on this, as all I can see are questions and everyone is asking the same thing.  How do I get my fitbit one to pair and sync with my android?

[SteveH]

If the problem is happening during the initial setup then it's worth checking that your android is supported by fitbit at www.fitbit.com/devices

If it has been working ok but has now stopped syncing then the usual things to try are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com