Fitbit connect installation wizard stuck

[sb33334]

Had to reinstall windows (8). When I tried to reinstall the connect software, the install stopped halfway. Now when I try to reinstall, it claims another installation process is commenced and needs to be stopped first. But still cannot uninstall the other (half installed?) version. Already rebooted the laptop. Any advice? Thanks

[sb33334]

bump, anyone know what to do??

[SantiR]

@sb33334 Welcome to the Fitbit family! Have you tried deleting the download from your download's folder on your computer? Try deleting it from your computer. That should let you download Fitbit Connect correctly.

If you happen to still have trouble with this; try setting it up using a supported mobile device. This is another good option to do that. You can then sync using your laptop. What kind of mobile device do you have?

Keep me posted!