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Fitbit is more fun when it works!

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‎02-12-2016 07:45

‎02-12-2016 07:45

Fitbit One works fine at home with a desktop PC. Try it with Microsoft Surface tablet, with the app installed, away from home and it won't sync. Uninstall/re-install no luck. Dongle in/out no luck. Will I never be able to travel with this Fitbit?
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‎02-12-2016 08:01

‎02-12-2016 08:01

Hello @Jrby,

 

You'll need to enable permissions on the Fitbit App to have access to the dongle.  It looks like this:

fitbit-base-permissions.jpg

 

  1. While the Fitbit App is running, swipe from the right to get settings.
  2. Select permissions.
  3. Turn on permissions for Fitbit Base Station.

I hope this helps.

 

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎02-12-2016 14:58

‎02-12-2016 14:58

Thanks for your reply. The app on my tablet asks for permission rather than make a settings adjustment as you illustrated. I allowed access to the Base Station, but it still did not sync.
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