Fitbit not syncing

[Mickey509]

My Fitbit is not syncing with my computer, iPad or iPhone. Is there away to fix this?

[SteveH · Accepted solution]

If it's not syncing to any of your devices the chances are that it's an issue with the fitbit. I would try restarting it:

1. Plug your charging cable into your computer.
2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
3. Hold down your tracker's button for 10-12 seconds.
4. Remove your tracker from the charging cable and press its button until the screen turns on.

You may need to give this a few tries as it's known to not always work.

[RegularOne]

Thank you to Steve H for your help.  I have been searching for hours for help, and your advice worked. 

[CandyJaws]

Thank You for helping me getting my lifeline working

My Fit-bit keeps the challenge going  So Happy

[GingerNinja01]

Thank you for you help this was really useful did it on the first attempt will remember this for future. 

[KimBee27]

This does seem to work but why do I have to do this at least once a week?  This happens on a regular basis with my fitbit now. 😞  Is there a permanent fix?

[GingerNinja01]

I don't know this is the first time this has happened to me. Sorry

Sent from my Huawei Mobile