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Fitbit one abruptly stopped charging

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‎02-13-2017 09:42

‎02-13-2017 09:42

Avid Fitbit user for 3 years.  Just bought a Fitbit one in January.  Love the length of charge.  Last week while on a cruise my Fitbit died so went to charge it to no avail.  No lights.  No charge.  Nothing.  Thought perhaps it had to do with the ship.  Got home and still won't charge.  Any tips?  This is the first week in three years I haven't tracked my steps and I am going through withdrawals !  Haha!

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‎02-13-2017 14:47

‎02-13-2017 14:47

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎02-16-2017 15:24

‎02-16-2017 15:24

@JoyMartinWhite Welcome to the Fitbit forums! Please do what @WendyB suggested! If still nothing, check this post which is giving some tips to fix batteries that are not charging!

 

Try that out and let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎02-16-2017 15:49

In response to WendyB

‎02-16-2017 15:49

My battery is totally dead---therefore I can't restart.  But thank you!  

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