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Fitbit one hasn't synced since May 8

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‎05-16-2017 03:27

‎05-16-2017 03:27

I left town on May 8th 2017 and returned on May 12 to find that my Fitbit One will not sync. I only use my computer to sync, not my phone. I have tried the turning off bluetooth, logging out of Fitbit, putting it on the charger, holding button for 15 seconds...then turning everything back on... still doesn't work. I have Windows 10, has something changed since May 8th?

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14 REPLIES 14

‎05-16-2017 05:22

‎05-16-2017 05:22

I"m having the same issue. It acted up on May 8 so I put it on the charger. Now it won't sync. I sent an email to Tech Support on Monday. Received reply that I will have response in two days due to high volume.  Hope a fix can be found. Feeling lost!

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‎05-16-2017 05:24

In response to LindaMP

‎05-16-2017 05:24

Thank you. If they get back to you with a fix, will you post it here? 

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‎05-16-2017 05:31

In response to DebD2017

‎05-16-2017 05:31

Will post as soon as I get a response.

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‎05-16-2017 05:31

In response to DebD2017

‎05-16-2017 05:31

Will do!

Sent from Yahoo Mail on Android
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‎05-16-2017 06:11

‎05-16-2017 06:11

I have the same problem with Windows 10 and my Fitbit One, I can no longer, see pair, or sync my Fitbit last sync'd on 8th May. Any ideas I have tried all the suggested fixes and still nothing works?

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‎05-16-2017 10:18

In response to LindaMP

‎05-16-2017 10:18

Here is the response.  I'm happy to say that #4, restarting my tracker WORKED for me.  Good luck with your process to get back to happy stepping!

 

1- Force quit and then reopen the Fitbit app.
2- If the tracker doesn't sync, quit the app again and try turning Bluetooth off and on.
3- Reopen the app once more. If the tracker doesn't sync, try again after rebooting your mobile device.
4- If your tracker doesn't sync, try again after restarting your tracker. For instructions see How do I restart my tracker?
5- Lastly, try uninstalling and reinstalling the Fitbit app.

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‎05-16-2017 11:01

In response to LindaMP

‎05-16-2017 11:01

I too was not able to sync since May 8 - I followed all of the suggestions ... I think the restart was the one that did it but happy my fitbit is now syncing again.

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‎05-17-2017 04:49

In response to LindaMP

‎05-17-2017 04:49

#4 worked for me,  too. Thank you!

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‎05-17-2017 09:19

In response to LindaMP

‎05-17-2017 09:19

Thank you so much, mine stopped syncing day before yesterday and I tried everything on 2 different phones and restarting my One worked!  Have a great day & let's keep walking!  I have to share I just did a 30 mile walk on Saturday for Sue's Crew cancer awareness, that is why I got my Fitbit last month, so I was happy it at least worked for that, but still a little bummed cause it's been fun tracking everything!  Thanks again!

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‎05-18-2017 04:34

‎05-18-2017 04:34

I have been through this dance multiple times, with increasing frequency.

The symptoms are essentially always the same: FB1 stops synching, even though charged; reset FB1 (sometimes more than once is required); synching resumes (until the next time).

 

The last time this happened (just got reset and synching again) the clock on the FB1 also went off by about 9 hours, even though the display when plugged into the charger showed over half charge.

 

If this behavior continues, I may have to look at Garmin.

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‎05-18-2017 05:13

In response to LindaMP

‎05-18-2017 05:13

I'm glad you were able to get your device to sync. I am still not syncing. Maybe it's the difference between a mobile device (you) and a laptop (me). I'm not sure I know how to do some of this -- forced shutdown etc. I've gone through this routine over and over and it doesn't work for me. I don't have time for this. Gotta run. I will probably have to contact the "people" in charge. Glad you're up and running. I'm still on May 8!

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‎05-18-2017 06:49

In response to -jn-

‎05-18-2017 06:49

Hmmm, makes me wonder if that's why the price was so great on this item!  Wishing you luck getting yours to sync!  And the only dancing I really want to do is on the dance floor!  Thanks for sharing!

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0 Votes

‎05-21-2017 05:09

In response to LindaLP

‎05-21-2017 05:09

Looks like you got a fix, but if it happens again, and you have an iPhone 6, try powering down your phone. I did, and when I turned it back on, my Fitbit One synced!

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‎05-21-2017 12:03

‎05-21-2017 12:03

My problem might be related. I updated to Windows10 Creator. If the Fitbit app is working I have intermittent trouble connecting to the internet using either Chrome of Edge. When I delete the Fitbit app the problem goes away. It seems I can either have good internet connectivity or have the Fitbit app installed, but not both. A couple of times while trying to figure this out I re-booted my computer and the FItbit app was somehow disabled. Everything worked fine until I enabled it again. 

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