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Fitbit one not syncing

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‎06-13-2018 23:37

‎06-13-2018 23:37

Hi my fitbit isn't syncing. I keeps saying tracker not found

Thanks jenny

Best Answer
1 REPLY 1

‎06-14-2018 00:13

‎06-14-2018 00:13

I would try restarting your phone and then restarting your fitbit using this procedure:

 

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.

Give this a few tries as it doesn't always work. If it still won't sync after that then there are some more ideas to try in this help file: https://help.fitbit.com/articles/en_US/Help_article/1866/

Best Answer