Fitbit one still not syncing

[palmtrees]

Is anyone still having problems with syncing their Fitbit? Apparently it’s all fixed now and mine still won’t. I’m in challenges and I’ve lost steps. Help 

[Debsy24]

😆thank goodness! 

[lindawrright]

Mine says it won't snyc with windows 10

[palmtrees]

I’m easily pleased and no steps lost. 😅

[Debsy24]

Go to chat online, they will talk you thru what to do

[Debsy24]

😂that’s the main thing! 

[Bethany1313]

Hi I was worried about that too. But yes. It kept all the old information. It had today’s information and even show me my stats from yesterday and I just now got it to sync (7pm) so have gone a day and half with no app. But mine didn’t come right back after removing and then reinstalling the app. I had to do the hard reset on the actual One itself. Then it finally came back. I’ve definitely had this happen before with updates. I’ve had mine 4 years. 

[Smurfie93]

They make a clip for the inspire that you can wear like the One. That’s what I’m

doing now since my One isn’t syncing anymore. 

[Smurfie93]

They make a clip for the inspire that you can wear like the One. That’s what I’m 

doing now since my One isn’t syncing anymore. I bought a two pack of clips for $7.99 on Amazon. The only difference between the Inspire and the One is that the Inspire doesn’t count floors. It’s a little fatter too. 

[Greeneyesmlt]

Glad it did 🎉🎉🎉🎉. Let’s get back to work now - enjoy 👏👏

Sent from my iPhone

[Ehcolwell]

I’m having the same problem. Not doing anything differently and was getting help from Fitbit tech but nothing worked

[Ehcolwell]

I tried to tell customer support the same thing but they are all treating it like it’s only mine that’s not working

[Ehcolwell]

Same here 😞

[palmtrees]

Have you tried removing the Fitbit from your app? I did that with my Fitbit One. Then added it and the unclogged activity registered. Been working fine since. 

[palmtrees]

Have you tried removing the Fitbit from your app? I did that with my Fitbit One. Then added it and the unclogged activity registered. Been working fine since. 

[Ehcolwell]

Yes I have tried everything and it’s still not working. Obviously this is a
glitch in your system if other people are having this problem.
Krista

[Greeneyesmlt]

If your Ios is updated, Go on the Fitbit app and “remove device” from phone then add it back on as if you bought a new fit bit . It worked for me . Good luck

Sent from my iPhone

[Greeneyesmlt]

Yes it was , after troubleshooting - turning phone off and on ..... try removing the device from the Fitbit app , then install it as a new product ! It works

Sent from my iPhone

[mhh107]

This also worked for me. It synced again and I didn’t loose any steps 😀. 

Thank you Greeneyesmit!

[Greeneyesmlt]

You’re most welcome - glad that from what I ve learned , I could pass on to you guys .
I did lose the steps of a day 17k which spoiled my “20 days straight stars “

Sent from my iPhone

[misfitmary]

It’s 10 pm on 3-5-21 and mine is still not syncing.  Anybody getting help?