Fitbit one still not syncing

[palmtrees]

Is anyone still having problems with syncing their Fitbit? Apparently it’s all fixed now and mine still won’t. I’m in challenges and I’ve lost steps. Help 

[yoyoyando]

I have not been able to get mine to sync for the past 3 days.  

[Mon66]

Still no syncing, has been four days now....

Is anyone from fitbit reading our complaints AT ALL??

[Debsy24]

Have you tried removing and re installing as a new fit bit? Worked for some of us without loosing info🤷‍:female_sign:

[Debsy24]

Try removing it then re installing as a new fit bit

[yoyoyando]

I believe this is just a forum for conversation. Fitbit does not monitor this.  In order to get them involved, you will need to contact support directly.  

[yoyoyando]

Thank you!!  

[yoyoyando]

Wanted to make sure you have continued reading the thread.  It seems to work if you remove your device from the app and then reinstall it as a new one.  It worked for several people including me.  

[misfitmary]

I finally got mine to work this morning by forcing my tracker to turn off and back on. I did not lose any data.  Plug the charger into computer plug tracker into charger.  Hold down button on tracker for 10-12 seconds (I counted to 20). Unplug the tracker from the charger and press button to turn back on.  That worked for me. 

[Greeneyesmlt]

I personally did speak to a Fitbit agent and she directed me to what I needed to do .

Sent from my iPhone

[Claudiatd]

I tried several of these options and it finally worked--although not the first time.  Ultimately, removing the One from the app and restarting it allowed it to finally be found.   I didn't have the problem earlier in the week, when the app told me that Fitbit was experiencing some problems.  Mine stopped syncing this morning.  This happens to me every few months, and eventually something works.  

[EllieTW]

Support just had me restart my One and afterwards it sync'd.

[lindawrright]

I finally got mine to sync, but just once in 3 days.  All my data is there, but it's not working again.  I contacted Fitbit, they fixed it today, but It won't sync again.  They recommended the Inspire, but my husband had that and had to charge it everyday.  It's a pain.   Guess I'll have to look to other companies for a tracker that works.  I've been with Fitbit for 7 yrs now, and they don't seem to care.

[Greeneyesmlt]

Glad to hear it’s working , whatever method you used it did the trick !! 👏👏👏

Sent from my iPhone

[gsdz4me]

Mine stopped syncing a day ago.  I tried everything (well thoight I had tried everything) including unistalling the App and installing again.  In the end I got on a desktop PC and saw this so I put it on the charger, turned it off and it worked. it started syncing again - Yay 🙂 

[yoyoyando]

If that fix only works for a day or so, delete your current ONE from the app and reinstall it as if it is a new one.

[yoyoyando]

I hope the “one” is not being phased out.  I have had mine for such a long time. This is only the second time I have had an issue with mine and it was easily fixed within a couple of days. 

[Bubbaboy]

One stopped the same time everyone else’s did, still no sync.

[Bubbaboy]

 Tried what GREENYESMLT said to do ad it worked. Just clicked and new One device and it worked on iPad. Good luck. Thank You.

[yoyoyando]

Glad you got it working again.

Sent from my iPhone

[EllieTW]

Thanks. Still syncing this morning. 

George Carvill
Ellie Weiss
family@carvill.net
H: 802-490-2052 ( tel:802-490-2052 )
C: 603-721-9825 ( tel:603-721-9825 )