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Fitbit one

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Lanastasia

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Hi! I've recently purchased a pre-owned Fitbit One and all of the previous owners information is still synced to the device. Is there a way to factory reset so that I can put in my own information? I should have looked into this before I purchased a used device

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Baltoscott

Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

5514 224 10359

Hi @Lanastasia -- have you set up and linked the One to your account?

That will get rid of the prior owners data and start syncing yours to your account.

http://help.fitbit.com/articles/en_US/Help_article/1873/?l=en_US&fs=Search&pn=1

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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SunsetRunner

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Some data can be removed (on the account, not on the tracker) but not all.. feel free to check out the Fitbit Article.

http://help.fitbit.com/articles/en_US/Help_article/1306

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Baltoscott

Gold Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more

5514 224 10359

Hi @Lanastasia -- have you set up and linked the One to your account?

That will get rid of the prior owners data and start syncing yours to your account.

http://help.fitbit.com/articles/en_US/Help_article/1873/?l=en_US&fs=Search&pn=1

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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