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Fitbit one

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‎04-24-2017 22:08

‎04-24-2017 22:08

I can't sync with my phone...what's wrong?

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‎04-25-2017 00:26

‎04-25-2017 00:26

Syncing problems can be caused by many things. The first thing to try is a restart of your phone and then restarting your fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this a few tries as it doesn't always work first time. If it still won't sync after that then there are some more things to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866

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‎04-25-2017 19:05

In response to SteveH

‎04-25-2017 19:05

6 days. fitbit won't respond to dongle, or android phone. just. stopped. hard reset. restarted everything, unplugged, followed all "lists>" nothing.

won't even shut off. Lost a weeks worth of data. WTH is going on this week?

 

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‎04-25-2017 23:57

In response to awoogala

‎04-25-2017 23:57

@awoogala if you've only tried the restart once then it's worth trying a few more times but if that's not working for you then it sounds like your One may have died on you. Are you still within warranty? It runs for 2 years in Europe, 1 year elsewhere. If you are still covered then it's worth contacting customer support via the following link as they may be able to replace it for you:

 

contact.fitbit.com

 

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