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Fitbit syncing to phone

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‎07-30-2019 14:23

‎07-30-2019 14:23

Yesterday at 11 am my Fitbit quit syncing to my phone.  It tries then a little red circle pops up. I have tried everything I can think of and know how to do,  but nothing.  My Fitbit is still showing everything on it . What can I do to fix this.?

Thank you, 

 

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3 REPLIES 3

‎08-03-2019 10:22

‎08-03-2019 10:22

Welcome to the forums!

 

Do a Restart

on your phone turn Bluetooth off. Shut your phone down for a minute. Go back in a force sync it letting the device turn Bluetooth back on

 

Hope it helps!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-04-2019 06:04

‎08-04-2019 06:04

This happened to me, the Fitbit app had automatically upgraded overnight. The only thing that worked was deleting the Fitbit sync app and was then able to load and use the new Fitbit app ok. It seemed to sync so I didn’t bother trying to reload the sync app which was always dodgy for me anyway

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‎08-04-2019 19:39

In response to EMTG

‎08-04-2019 19:39

Phone model please? 

Red corcle? Is this in the Fitbit app? Or you able to tap it? 

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