Fitbit update

[Joyhappye]

I got my fitbit today. It seems to work fine although it lags in syncing. It has been telling me since I set it up though that it needs an update. I tried and tried on my phone and it could never find it even when it was right next to the phone. So I looked up articles, I charged it, I turned it, and my phone on and off. I then went to my computer, set it all up and it can't find it either. It will sync with my phone but can't update it. Why? Do I need it? How can I get it to work?

[Delzina]

I am having the exact problem. I have set up on Windows 10 and the setup can't find my blaze.  I have now spent hours trying different ways of getting round it with absolutely no luck, I am just about to throw it in the bin and put it down to an expensive experience.  Why is it so hard?

[Joyhappye]

I wish I knew. I'm going to chat with a rep and I hope it helps
Sent from my T-Mobile 4G LTE Device

[JuanJoFitbit]

@Joyhappye @Delzina A warm welcome to our Fitbit Community! I'd like to know if the issue was resolved since you can try to restart your tracker as advised in Marre's post. If this doesn't do the trick, my best advice is to contact our Customer Support team, either chat, phone or email so they can get this issue sorted out, as @Joyhappye mentioned.

I'll be around if anything is needed my friends!