Steps not showing up on Dashboard - Device not able to sync

[ychocolate]

I have a Flex and a One, and they are on the same account.  My One steps are not showing up on my Dashboard.  I made sure that my One is attached to my account because I thought it wasn't set up properly.  On my phone, it says that I last synced it on 11/14/15, so clearly it isn't syncing.  I've tried to use the dongle in my computer, and the computer can't find my device even though I moved the Flex away and disabled BlueTooth on my phone and i-pad.  Right now, on my phone, it keeps looking for my One and can't find it.  (It just keeps spinning while it searches.  I turned Bluetooth back on so I could sync.)  Clearly, my steps aren't showing up because my device isn't syncing.  Please help if you can.  Thanks! 

[ychocolate · Accepted solution]

I fixed my problem by reading other solutions to the same problem.  My One wouldn't sync, but once I realized I needed to reset it, my problem was solved.  I must say that I contacted FitBit, by email, trying to find out why some recent steps weren't recorded and didn't show up on my weekly report.  I shared several emails back and forth, and the company gave me some links, but the representative never said anything as simple as the fact that maybe my device wasn't synced to my computer.  He indicated that it was related to the fact that I have two different devices attached to the same account.  It was Community and my surfing that solved my problem.  THANK YOU COMMUNITY!  🙂

[TandemWalker]

Hi @ychocolate. I'm glad you got things resolved; and yes, this Community is great. So hopefully you'll stick around a while. I am surprised that the rep didn't suggest restarting your One. The Restart process is the first troubleshooting tips that folks usually jump to, because it is the cure of most ills on the One and other Fitbit trackers. I restart my One at least once a month, just to keep things in good working order. 

TW

[Rmbmgraff4]

I am soooo mad! I have tried everything they suggest and it still isn't showing up! What a waste of money if I can't even use it!!

[TandemWalker]

Hi @Rmbmgraff4. Do you have the Fitbit app installed on your iPhone? If so, do you see the step tile on your dashboard? If not, you can tap the Edit button at the top left (I think, I don't have an iPhone) to Edit your dashboard and add the step tile.

TW

[kmpyke]

Thank you.  My steps weren't showing on my app, and  your solution was exactly the problem.

[RitaSG]

I have the same problem  $80 down the drain?  I hope not.  I do not see the steps tile on my app even in edit mode. 

[kmpyke]

This is what worked for me:

Hi @Rmbmgraff4. Do you have the Fitbit app installed on your iPhone? If so, do you see the step tile on your dashboard? If not, you can tap the Edit button at the top left (I think, I don't have an iPhone) to Edit your dashboard and add the step tile.

[kmpyke]

This is what worked for me:

Hi @Rmbmgraff4. Do you have the Fitbit app installed on your iPhone? If so, do you see the step tile on your dashboard? If not, you can tap the Edit button at the top left (I think, I don't have an iPhone) to Edit your dashboard and add the step tile.