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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Hi @momice.
Your Fitbit One tracks floors with the use of an altimeter chip which tracks barometric pressure changes equivalent to changes in elevation of 10 feet or more, captured in conjunction with movement. So if the ride was bumpy, those causing the 3D-axis accelerometer to pick up movements, when driving uphill, then that could explain why your One would have registered both steps and floors. There no way to turn this off unless your turn your tracker completely off when driving which is more hassle than's it's worth.
The good news is that you can delete false floors and steps if you like - please read this Help document: How can I delete data? I personally don't bother with both steps and floors recorded while driving, unless the counts were significant enough to warrant it, which has never been the case for me. Remember that floors per se are empty of incremental caloric burn; so in other words, it's just a statistic aimed at enticing people to be more active, to use the stairs at the mall or at the office instead of taking the elevator/escalator. So if I get a few false floors here and there, then so be it - they make up for the dozens of loors I do weekly that don't get counted because they fell shy of the 10 feet elevation threshold.
I know some folks in these forums that couldn't care less about floors and were annoyed with false floors showing up here and there - there solution was simply to remove the tile from their dashboard and from the tracker's display by removing the checkmark on Floors in Settings - here is the link if this is something you'd like to change https://www.fitbit.com/settings/device. Your One will still be tracking true and false floors, but you just won't see them.
Hope this helps. Have a nice day.
____________________________________________________________________________
(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.)
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Hi @momice.
Your Fitbit One tracks floors with the use of an altimeter chip which tracks barometric pressure changes equivalent to changes in elevation of 10 feet or more, captured in conjunction with movement. So if the ride was bumpy, those causing the 3D-axis accelerometer to pick up movements, when driving uphill, then that could explain why your One would have registered both steps and floors. There no way to turn this off unless your turn your tracker completely off when driving which is more hassle than's it's worth.
The good news is that you can delete false floors and steps if you like - please read this Help document: How can I delete data? I personally don't bother with both steps and floors recorded while driving, unless the counts were significant enough to warrant it, which has never been the case for me. Remember that floors per se are empty of incremental caloric burn; so in other words, it's just a statistic aimed at enticing people to be more active, to use the stairs at the mall or at the office instead of taking the elevator/escalator. So if I get a few false floors here and there, then so be it - they make up for the dozens of loors I do weekly that don't get counted because they fell shy of the 10 feet elevation threshold.
I know some folks in these forums that couldn't care less about floors and were annoyed with false floors showing up here and there - there solution was simply to remove the tile from their dashboard and from the tracker's display by removing the checkmark on Floors in Settings - here is the link if this is something you'd like to change https://www.fitbit.com/settings/device. Your One will still be tracking true and false floors, but you just won't see them.
Hope this helps. Have a nice day.
____________________________________________________________________________
(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.)
Best Answer